Why Accuracy is Really Important In Transcription

When it comes to transcription, one of the most important things to consider is how accurate the finished text is. After all, you want to be sure you’re reading an exact replica of what has been said, and that the meaning is conveyed in the same way so that you understand it as clearly as if you had been in the room when it was spoken. Accuracy is incredibly important when it comes to transcription work – probably more so than you think it is – so it’s worth investing in a solution that can do it right.

The Importance of Accuracy

At its core, a transcript is a written record of something that someone said, in the exact words they said it. Now, in some industries the odd misspelling or mistake might not make a huge difference, and the worst outcome might be some red faces before it’s corrected. But in others, those little errors can snowball into huge issues, potentially causing reputational damage or even impacting the careers and lives of those involved. For example, in 2013 a medical facility was fined $140 million because they outsourced their transcriptions of doctors’ orders to a firm in India, who mistakenly wrote ’80’ instead of ‘8’ for an insulin dosage, resulting in the death of a patient. Even the placement of punctuation can change the meaning of certain sentences, and so it needs to be chosen carefully to ensure the transcript is an accurate reflection of the tone and intent of what is being said.

All of this means that if you are having transcriptions done, you want them to be accurate. If there are a lot of mistakes then the transcript becomes useless, as it doesn’t actually tell you what was said (and believe us, we’ve seen some nonsense transcripts in the past), and if there are small mistakes, they can cause big problems. Ultimately, accuracy is critical because mistakes cost time, money and reputational damage for everyone involved.

AI vs Human Accuracy

Since transcription is essentially taking audio and turning it into text, it’s no surprise that technology has caught up and provided some solutions. AI transcription services use speech recognition technology and algorithmic learning to turn one file type into another in a very short space of time. The basic premise has been around for a while, but it’s only in recent years that AI transcription tools have really become a part of the wider market. The problem is, they often aren’t accurate enough to stand up to any scrutiny. They struggle to differentiate between speakers, can’t understand context or thick accents, misunderstand words, mix up names and places, and incorrectly transcribe any words not in English. All of which means that AI transcripts are often full of errors.

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Human transcribers, on the other hand, tend to be far more accurate in all of those areas, so while we can’t process an entire recording in 5 minutes like AI can, the end result is of much higher quality. We’ve actually talked in detail about AI transcription software before, so if you want to know more about that, click here.

How do you Guarantee Accuracy?

So, if you know you need incredibly accurate transcripts, how can you ensure you get them? Using an AI transcription tool only gets you about 50% of the way there, and you still have a lot of work to do to check the transcript and make sure it’s right. This sort of defeats the point of using the AI in the first place, as presumably you want to reduce the time you spend, not increase it! You could do it yourself, but the time and energy investment are enough to make your head spin, and you have better things to do with your time. Instead, we advise you to use a transcription service to handle it for you. Specifically, a transcription service with proof-readers on board. At McGowan Transcriptions every single one of our transcribers is also a trained proof-reader, allowing us to produce a final product that is of the highest possible quality every time. If you need accuracy in your transcripts, outsourcing really is your best option.

At McGowan Transcriptions we provide high quality, accurate transcripts to a wide variety of businesses. Our skilled teams understand how vital accuracy is to you, and your transcript will go through rigorous checks to ensure it’s the most accurate it can be before it’s sent on to you. We’ve been transcribing since 1993, so you can be sure we have the experience, expertise and technology to provide you with the most accurate transcripts possible for your business. If you would like to know more, please just get in touch with the team today.

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