Telephone Call Transcription Service

We are often approached to provide telephone transcripts for businesses and educational establishments. Our 30+ years of transcribing telephone calls put us among the leading transcription companies in the UK. With compliance, confidentiality, security and accuracy at our core, we deliver where others often fail. Here are just a few reasons large and small organisations come to McGowan Transcriptions for telephone transcription services:

• Confidentiality is essential. Without it, we can’t offer the services we provide. Each audio file we receive, whether through email or our dedicated portal, is treated with the highest levels of protection to ensure maximum security, full compliance and minimal risk. Our robust internal processes ensure that your materials are kept safe at every part of the transcription service we provide.
• Your data is important; we treat it with the utmost care by ensuring nothing is ever outsourced. Where some companies use third parties to ensure the terms of their service agreement are met, we avoid this. For us, it’s a risk; your data is placed in the hands of an unknown company, potentially making it more vulnerable. With McGowan Transcriptions, you can rest assured that your information is never handed to anyone else but our team.
• We avoid AI. In today’s world, that may sound like bad judgment, but in an industry where accuracy, understanding and reliability are key, AI is proving to be more detrimental than beneficial. Its failure to distinguish nuance, tone, jargon or multiple speakers makes for an inaccurate and inconsistent transcription. With McGowan Transcriptions, you receive fully human, accurate transcriptions every time.
• We are fast! The information gathered from a telephone call transcript could enhance your business on many levels. Whether it be for staff training, product development or market research, the information can be valuable. Why wait to access it when we can deliver a full written record within a timeframe that suits you?
• Verbatim transcription ensures that no part of your phone conversation is missed. AI tools sometimes omit large amounts of data, leading to misinterpretation and incorrect information. With our transcription services, you have the option to choose full verbatim or intelligent verbatim transcription. That way, you can omit the stutters, coughs and background chatter, or keep these in – it’s your call. Either way, our expert team ensures that the important information is included and presented the same way it was spoken.
• Our vast experience means that you benefit from an established name in telephone call transcription. Each week, our 40-member team carefully transcribes approximately 600 hours of work for a wide range of businesses, local authorities and more. Excellence comes as standard, and reliability is guaranteed.