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The Four Cs
If you’ve ever emailed us and thought, “Hang on, haven’t I just spoken to you?” you’re not alone.
Behind the scenes at McGowan Transcriptions, four of the people you’ll hear from most regularly all share the same initial.
Meet the Four Cs:
Claire. Cheryl. Chloe. Cassie.
Meet the Team Behind Our Transcription Services
Claire: Client Support & Project Coordination
Claire is often the first point of contact for clients using our transcription services. She plays a key role in project coordination, ensuring we meet our promise of never missing a deadline.
Organised and quietly unflappable, Claire keeps transcription projects running smoothly and makes sure nothing slips through the cracks, even when multiple files and formats are involved.
If your project feels seamless from start to finish, Claire has likely had a hand in it.
Cheryl: Quality Control & Transcription Standards
Cheryl brings a wealth of experience and a steady hand, leading our Quality Control team.
She instinctively knows how transcription work should be handled and how to do it properly. Her knowledge and experience play a vital role in maintaining the consistency and reliability our clients depend on.
When it comes to trusted processes and long-term quality, Cheryl is a cornerstone of the business.
Chloe: Client Communication & Workflow Management
Chloe works closely with clients and the wider transcription team to keep communication clear and projects on track.
Friendly and thorough, she makes sure everyone knows exactly what’s happening, when it’s happening, and what’s needed next, which is crucial when managing time-sensitive transcription work.
She’s often the bridge between client expectations and delivery, keeping everything aligned.
Cassie: Experience, Consistency & Process
Cassie supports our quality control process and has worked with McGowan Transcriptions for over ten years.
She knows our transcription standards inside out and is brilliant at spotting the small inconsistencies that can affect accuracy, the things most people wouldn’t notice unless they were missing.
Her experience ensures our transcripts remain consistent and fit for purpose across medical, legal, academic, and corporate work.
More Than Just the Four Cs
While the Four Cs are a big part of our day-to-day operations, they don’t work alone.
Our wider transcription team includes long-standing, highly skilled professionals, including our Operations Manager, Linda, who is currently on maternity leave, our wider transcription team, who we promise don’t all begin with C, and the original ‘Big C’, our CEO, Joe (and yes, she did authorise the Big C comment)!
Behind every transcription project is a network of experienced people who all share the same McGowan commitment to accuracy, confidentiality, and quality. Many have been working with us for years, which means our approach is refined and deeply understood.
Why People Still Matter in Transcription
In an age of automation, our clients choose McGowan Transcriptions because we’re human-led. Accuracy isn’t just about words on a page; it’s about context and consistency.
That’s why our transcription services rely on experienced people, robust quality control, and clear communication at every stage.
So if you ever find yourself wondering which C you’re speaking to, don’t worry. You’re in safe hands. And yes… we still occasionally confuse ourselves too.
Speak to our team today
Ready to speak to one of the Cs about your transcription project?
Give us a call on 0800 158 3747 or complete our online form. We’re happy to help.
