Reflections

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Looking backwards…

This has been a year of great change for McGowan Transcriptions. We started the year getting accustomed to our new heightened information security measures. Switching the entire team to Office 365 seemed quite daunting at first but over a short number of weeks, we succeeded. Everyone is now happily working in our secure office environment, and we are now Cyber Essentials compliant.

We have increased the size of our transcription team by about a quarter. Our new team members have spent the past few months firstly undergoing training and then working hard to put their new knowledge into practice, all under the gentle but firm guidance of our hard-working Head of Quality Control, Julia Page. Thanks to our Team Mentor Li Collins’s hard work, some of the new starters have already been promoted to senior transcribers.

Sarah Davies joined our team at the end of last year as our Senior Account Manager. Sarah has been working tirelessly to connect with as many of our current clients as she can and also to forge new relationships with other companies. As a result, we have welcomed many new clients to McGowan Transcriptions who we hope will remain with us for many years to come. We have received some heart-warming reviews from clients both old and new via Trustpilot, and would like to thank you all for taking the time to complete these, and for your praise and kind words.

Our biggest news from 2019 was the introduction of our translation services. We are delighted to have been able to partner with two translation agencies whose standards are as high as our own, and who are both ISO accredited in translation. We are now able to offer translation in over 200 languages and we look forward to further developing this side of our business over the coming months.

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Looking forwards…

As we move towards 2020, we are looking to expand our horizons even further and to continue to grow our team and client base both home and abroad.

We are already Cyber Essentials compliant and we are working on gaining our accreditation for both Cyber Essentials and ISO 27001 for our information security management system.

We hope to welcome many more translation clients as we build our reputation in the industry as a top-class combined translation and transcription agency.

As always our focus remains on delivering the high-quality transcription service that our 26-year reputation is built on and to offer our services to an ever-increasing audience.

From all of us here at McGowan Transcriptions, we wish you a joyous, relaxing Christmas and a successful and happy New Year!

Joe McGowan
CEO