TERMS & CONDITIONS
Our Terms and Conditions
The supply of the Services shall be subject to these Terms and Conditions:
Transcriptions will be carried out in accordance with our standard Transcription Policy. McGowan Transcription retains the right to accept or decline any orders for transcription services.
Except where otherwise agreed, our price structure is based on a per audio minute basis, with costs for each audio file being calculated to the next 30 seconds. Rates will be reviewed annually and any increases will be notified within one month of implementation. All prices are quoted exclusive of VAT which shall be applied at the prevailing rate.
An invoice will be issued on completion of each transcription project. Payment will be made on completion of the transcription project, unless a monthly account has been agreed, whereupon the invoice will be issued on the last working day of the month in which the transcription project was undertaken. High volume projects will be invoiced weekly. Payment is due strictly 30 days from the date of the invoice unless otherwise stated. If the project is ongoing and rolls over several months, an invoice will be created the last Friday of each month. For overseas clients, a 25% deposit will be payable at the outset, and the remainder of the fee charged on completion of the transcription project will become due immediately.
Payment can be made by: cheque, bank transfer and credit card (not available for individual payees).
We reserve the right to charge interest on overdue amounts at a rate of 8% above the Bank of England base rate on the outstanding balance from the date the invoice is due until the date of payment. In the event of any cheque from a client being refused by the bank, the client will be responsible for all bank charges resulting from the returned cheque.
McGowan Transcriptions will endeavour to complete the transcription project by the dates agreed with you. If there is any reason why completion of the transcription project is going to be unduly delayed, McGowan Transcriptions will inform you as soon as possible. We reserve the right to change turnaround times and prices quoted due to changes in the specifications, quantities, legibility and/or quality of origin or source material or delivery. McGowan Transcriptions cannot be held liable for damage to any media supplied by the customer either in our possession or in transit. All transcripts returned to clients remain the property of McGowan Transcriptions until full payment is received.
Cancellation All minutes transcribed until written notification of cancellation of project is received will be paid for by the client. In the event a project is cancelled while it is being transcribed the customer will be deemed liable for work carried out up to the time written or verbal instruction was given to cease the project.
Confidentiality McGowan Transcriptions will undertake to keep all information supplied by you strictly confidential, as per our confidentiality agreement. All transcribers have signed full and comprehensive confidentiality agreements. All transcribers are required to comply with our strict security compliance measures. See our Compliance Manual. We may use ‘testimonies’ delivered via email for marketing purposes.
Liability Clients will be deemed to be responsible for proofreading all completed transcripts and no responsibility will be accepted by McGowan Transcriptions for any errors arising in final copies of a completed transcript or any loss, damages, costs, expenses or liability suffered by you and arising from your subsequent use of any documentation produced. In the event there are any errors in transcripts identified within 48 hours of completion, we will amend the transcript free of charge.
File shredding policy In line with our security policies, we do not retain audio or text files of completed projects beyond 95 days of delivery of the project. If clients require transcripts to be shredded before 95 days have passed, an administration fee of £55.00 will be payable. Safeguarding your data security is crucial to us, but we strive to keep its impact on convenience to a minimum. Please always let us know if there is an unavoidable delay or any problem with downloading files from us.
Warranties You agree to keep a copy of all Client Material you send to McGowan Transcriptions. McGowan Transcriptions shall not be liable for any loss, damage, costs, expenses or other claims arising from any Client Material which is lost or damaged of which you have not retained a copy. Recordings will be kept on our Secure Server, Global Lounge, for 95 days before deletion. McGowan Transcriptions reserves the right to defer or to cancel the Contract without liability to you if it is prevented from or delayed in the carrying on of its business due to external circumstances outside its reasonable control, including but not limited to, acts of God, fire, acts of terrorism and breaks in electricity supply or telecoms. McGowan Transcriptions does not accept liability to Customer for direct or consequential economic loss (including loss of profit or business).