FAQ – FREQUENTLY ASKED QUESTIONS
Do you have a question? Chances are that your answers are found here below.
Would you rather talk with a member of our team? Please call us on 0800 158 3747. We’re happy to help!
If you would need a quick quote, then please fill out our contact form and we’ll get back to you in no time!
What is the transcription process?
CHOOSE TEMPLATE
Decide on your template via our online examples (intelligent, edited) and any extras (full verbatim, time coded, complex template)
UPLOAD YOUR FILES
Upload your audio securely choosing your timed deadline – you can let us know which template you’d like to use during the upload process
AGREE ON PRICE
If this is your first project we will contact you via email to confirm the exact rate applicable
WE GET TO WORK
We create your transcripted files, go through full quality control and send them to you
CLIENT HAPPY
We send you, our satisfied corporate client, our invoice afterward
How long will it take to transcribe my project?
We will ensure we transcribe your recordings and reach your end deadline in time.
In over 24 years we have never missed a client deadline.
Do you have the capacity to transcribe my project?
Yes. We transcribe approximately 80 hours of recorded audio per day and have never yet had to turn a project down due to its size.
What are your transcription turnaround times?
Our standard turnaround times for transcription are 2-3 days for a project that is not scheduled in, but we can achieve 24 hour and same day turnarounds whenever required.
Do you charge extra for a 24h turnaround?
If we have space on the schedule we always aim for a 24 hour turnaround, regardless of whether the transcription project is booked in advance or not. If the project is not scheduled in, and we have to pull a graveyard shift to achieve the deadline, then our 24 hour deadline charge comes in to play.
Can you sign my specific confidentiality agreement?
Yes. Each transcriber has already signed a comprehensive confidentiality agreement, but we are happy for every transcriber working on a project, and the Quality Control Team, to sign confidentiality agreements and NDAs wherever required.
Which formats can you transcribe?
We transcribe all digital recordings, the most common being: MP3, WAV, WMV, DSS.
We also transcribe these digital formats: ACT, AIFF, AMR, APE, AU, DCT, DS2, DSP, DVF, DVS, FLAC, M4A, MP2, MPC, MSV, OGG, QCP, SPX, VOC, VOX.
We also transcribe from these digital video formats: 3G2, 3GP, ASF, AVI, DivX, DV, FLV, M4V, MKV, MOV, MP4, MPEG, VOB.
We also transcribe from DVD.
How do I get the recordings to you?
We have a secure ScribeManager system which is faster than FTP and enables you to upload multiple files in one batch. Once we have your email address we will set you up on the system and send you a link via email. Once a transcription project has been confirmed via email or telephone you can start uploading within 2 minutes!
How do you deliver the transcriptions?
We deliver the vast majority of transcripts back via email. If you prefer a higher level of security then we will upload the transcripts to our secure ScribeManager system for you to download. Also, if you have a different system in place that you would prefer us to deliver the transcripts to, that is not a problem at all.
Are you secure?
Very! Please see our security and confidentiality page for the full specification.
How will the project be charged?
We charge per recorded minute…we only charge for what is transcribed, not how long it takes us to transcribe.
What are your payment terms?
We require payment 14 days after invoice date, unless further credit is agreed up-front. Please refer to our T&C’s page for full details.
For individuals we require payment up front via PayPal or Electronic banking.
What if my questions are not here?
If you have any other questions please call us for free on 0800 158 3747 or fill out our contact form. We’ll get back to you asap!