Our transcribers are also accredited proofreaders!

Did you know McGowan Transcriptions also offers a proofreading service?  

In 2009, Joe asked all of her transcribers if they’d like to train to become proofreaders.  There were already a couple of experienced proofreaders on the team, so it was an area she was keen to expand into and one that clients already using our digital transcription services had expressed an interest in.  

At first I was unsure, but as I thought about it, I realised that there are so many similarities between transcription and proofreading: both require a good understanding of language, grammar, spelling and punctuation; it seemed such a natural progression for me to take. 

With some trepidation on my part, Joe enrolled me on Editorial Training’s Proofreading Today course, which covers all aspects of proofreading, including electronic workflow and using paperlessproofs.  It was a distance learning training course with an allocated tutor to provide support.  

I was very nervous about my ability to learn something new as I hadn’t undergone any formal training for a few years and was rather daunted at the thought of fitting in study around work and home life.  I remember feeling butterflies in my stomach the first time the postman handed me the large package containing ‘Module 1′.  

My fears were soon allayed.  I found the course material very well laid out and easy to understand.  It started with very simple ideas and progressed seamlessly to the more complex material.  My tutor provided invaluable advice, and also gave me great encouragement and confidence in my abilities.  I couldn’t wait for the postman to deliver the remaining four modules after that.  I was wrong to be scared – you’re never too old to learn something new!  

I was absolutely delighted when I passed the course with a Distinction in September last year.  One of the main motivations that inspired me throughout was to live up to McGowan Transcriptions’ high standards, and not to let Joe and the rest of team down, which I felt I’d achieved.  Not only do I now have a new skill, proofreading, but I feel it has also immensely enhanced my role as a digital transcriber with regard to spelling, grammar and proofreading my work as I transcribe.  All in all it has been a win-win experience and I’d say to anyone thinking about retraining, ‘Go on!  Give it a try, you might surprise yourself.’  I know I certainly did.  

In fact, the only downside is I cannot enjoy simply reading a book on holiday now as I always find errors! 

Written by Donna Lennon – Senior Medical & IT Transcriber

 

 

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Recommendation = 10% off entire project

McGowan Transcriptions get nearly all of our new business via recommendations from happy transcription clients.  In recognition of this we are rewarding our existing clients, who recommend us to new contacts, with a project discount as a thank you in recognition that they are helping to build our business.

If you recommend us to a contact who has not worked with us before, please ask them to mention you when they enquire after our transcription services. 

Once the recommended contact has booked a project with us you will receive 10% off your next transcription project as a thank you for your recommendation.

 Please remember to note our Freephone number: 0800 158 3747

 Hope to hear from you soon.

 All the best – Joe

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SPOTLIGHT ON THE INTERVIEWER

 Ever noticed how everything focuses on the respondent in transcription interviews?  Often even if the interviewer is barely audible, nobody seems too bothered.  On the other hand, everyone is more interested in getting down the respondent’s every word.  And yes, I suppose that is the meat of the interview, but spare a thought for the interviewer.  I find I do that, often because a good interview (and usually a smooth, manageable audio recording) is almost as dependent on the interviewer as on the interviewee.  I particularly love it when the interviewer has obviously done his/her research well and the interview therefore runs like a well-oiled machine!  There are some moderators we transcribe for who have a particular penchant for being well up on their subject matter and the interview is obviously as much a delight for the person asking the questions as for the person answering, and by inference, for us transcribers.  Having said that, sometimes both interviewer and respondent are so obviously on the same wavelength that, due to the specialized nature of their discussion, the transcriber feels almost like an intruder!

There are also interviewers with amazing personality and the interview then sparkles with their charisma. Couple that with an equally outgoing respondent and the interview is more like a tête-à-tête, very pleasant to listen to!  Some interviewers just have that knack of empathizing with their listeners, and can then inspire confidence and trust, and probably draw out responses which would otherwise not come to light.  In large measure, too, the interviewers are very accommodating and will always be ready to rephrase questions and to give the respondent every encouragement where they may be hesitant or unsure of what to answer. Confidentiality, too, is very important and the interviewers are quick to point out that no responses will be contributed personally to any respondent. 

Also, what about the group interviewer?  Surely we should spare a thought for this individual, who often ends up being referee, crowd controller, and ‘bouncer’ all rolled into one!  I imagine it’s not easy being in any interviewer’s shoes and I guess the more technical the subject matter, the truer that statement, what with organizing the questions so the interview flows smoothly and also being conscious of time constraints. 

So the next time a transcription interview has you tearing your hair out, spare a thought for the interviewer!

Blog by Thelma Shanks

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Transcribing Under Water

In the past I may have bragged mentioned that I live in beautiful South West Brittany. I live at the bottom of a valley with tree lined hills. A quarter of a mile to the east of my house is a meandering little river and a mile away to the west is the Nantes Brest Canal. In the spring I hear frogs singing every evening and in the summer it’s the sound of crickets chirruping. Every year people flock to the area on holiday and in the summer you hear more English than French voices; and am I smug when I say, “oh no I’m not on holiday, I live here”, you bet I am.

Until it gets to November that is, that’s when the dread sets in, because come November, come the rain. When we bought our house it was really cheap, I mean really cheap, our car had cost us more money – but at the same time it was all the money we had saved up in the bank so it was a big investment. This house was the first house the agent showed us, it was sunny and welcoming and of course there was that beautiful river with dragonflies and fish jumping and frogs singing just at the top of the lane. We fell in love with it, and on top of that the agent told us it was going to be on A Place in the Sun a month later. Well if it was going to be on A Place in the Sun we had to have it, this house was going to be a celebrity. “Why is it so cheap?” we asked to which the agent replied “Well it got flooded last year and the people are elderly and it upset them, but don’t worry about that there are plans to stop that happening again”. Brilliant, we gave him our non-refundable deposit and went back home to the UK. Two weeks later, we sat down to watch A Place in the Sun, but of course we told everyone we knew in the world to watch it, our new holiday house was on there. Amanda Lamb took the prospective buyers around several houses, but then she came to ours, it was by far the best, the couple were really keen, then she took them out in our new garden and told them “this property has been flooded six times in the last six years”. SIX times, they didn’t tell us six times, of course everybody we knew started ringing, did you know, blah, blah, blah.

So we bought the house and for five years it was a holiday home and it never flooded, then we embarked on major renovation work to make it bigger (still ongoing by the way, my next blog will be providing transcription services from a building site) and we moved to France with our two young children permanently. The first year was fine, Brittany is very grey in the winter but I was still in the honeymoon period, I was working for McGowan Transcription Services, the children were happy in school everything was fine. Until November and it started to rain, and rain, and rain… and it didn’t stop for three months. The fields surrounding the house became waterlogged, the children couldn’t play in the garden because there was a layer of water on top of the ground but never mind everything was fine indoors. Until one day I looked out of my window and saw water pouring down the lane in front of the house. Okay, this was starting to look a bit serious, I managed to get all my work finished and sent back to Joe, with a little email telling her I may not be around the next day because the water was getting close to my house and I might have to leave. I lifted all the furniture onto breeze blocks and went to bed. At 3.00 am I woke up because I heard a strange noise downstairs, when I went to investigate there was no electricity. Halfway down the stairs I realised the funny noise was actually our poor old springer spaniel swimming for her life because the water was deeper than her. I dragged her upstairs and decided the only thing I could do was wait it out, no electricity meant no phone. At 4.00 am there was a banging on the front door, my neighbour had got a boat and had come to rescue us. So me, two children, one dog, two cats and a rabbit got into his boat in the pitch black (no street lights when you live out in the middle of nowhere) and he took us to the other side of the village to dryness.

We had to leave the house for three weeks, during those three weeks I would drop the children off at school and then drive home to check if the water level had decreased and even though the downstairs was under a couple of feet of water, I’d managed to get electricity upstairs where I’d moved my computer to. Every day I took in transcription work from McGowan Transcriptions and typed away listening to water running through my home. I joked that we had an indoor pool, but it was pretty grim at the time. Eventually the water levels went down and we got the house cleaned up and moved back in. We’ve been flooded two more times since that first time and we’re more prepared for it these days, I email Joe to tell her I might not be around for a little while because I don’t know how deep the water is going to get or if I’m going to lose power. More often than not within a few hours I’ve got the electricity on upstairs and I’m back to sitting upstairs at my desk typing up transcriptions listening to water flowing through the bottom of the house. The sound of meandering river running through your house does not have the same calming qualities as it does if you’re laid on a riverbank with a picnic on a sunny day.

We are now in November again and I’ve already started to obsessively check the weather forecast and the river levels. It’s been a pretty dry year and I’m hoping that it will be a dry winter. Cross you fingers for me, but if I am unfortunate to flood (again) I’m sure I’ll be back to providing transcription services as soon as I possibly can.

Blogy by Nicky Whenman

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Life Without A Foot Pedal

Imagine a mobile phone without email, internet without broadband and mornings without coffee. What could be worse? That’s an easy question for me to answer – digital transcription without a foot pedal!

From a very clear focus group discussion audio file, which I was whizzing my way through, I took a five minute section of the recording and counted how many times I used my foot pedal. I was surprised that I used it 48 times. Now, without the foot pedal it would mean pressing an F key or a click of the mouse. When transcribing depth interviews or focus group discussions you use the foot pedal subconsciously and continue typing without a pause. Imagine during a five minute recording having to stop and start typing 48 times; not only does it slow things down but you lose the fluidity of your transcribing.

I can’t imagine how many times I would use my foot pedal within the space of a five minute recording if the group discussion or depth interview had background noise, was poor quality, strong respondent accents or was a very lively group discussion with respondents constantly talking over one another.

I suppose you could compare it to driving a car without pedals; no clutch, no brake and no accelerator. Every time you wanted to change gear, slow down or speed up you would need to reach to the dashboard and press a button. It would become very complicated, time consuming and there would be a lot of stopping and starting.

Like digital audio transcription without a foot pedal it wouldn’t be impossible and you’d get there in the end, but it would be a very long, frustrating journey. So for the finest quality transcriptions and fast turnaround of work that McGowan Transcriptions provides, the entire team of transcribers all rely on experience and attention to detail, as well their trusty foot pedal.

Blog by Zara Steel

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